Search
Close this search box.

Return and Refund Policy

RETURNS

You are free to return this item for any reason (including change of mind) within 14 days of delivery, however, please note that this item can be returned for either:

(i) The return delivery charges will be applied to you if the item is not faulty.

(ii) A refund of 100% of the item’s purchase price (not including delivery charges) as a 10% Restocking Fee applies.

The existence of a 10% Restocking Fee upon return is reflected in this item’s lower pricing markup (it’s cheaper as a result).

Please choose carefully. Returning bulky items is a tenuous affair for customers and retailers alike.

Please familiarize yourself with the following conditions as they are central to our service and strictly observed:

  • You must notify us of your intention to return an item within Fourteen (14) days after you received the item.
  • The item must be completely re-packaged to its original wrapped & packaged state, ready for re-sale;
  • If you discard, destroy, or are unable to re-use the original packaging due to misadventure suffered by it whilst, in your care, you must replace the packaging with the same or similar materials. Items returned that have been damaged in transit due to incorrect re-packaging will not be refunded. It is your responsibility to ensure that returned items are packaged in the exact same way as they were originally sent;
  • All returned items are inspected to ensure the above (please allow 5 days);
  • Upon successful inspection pass, you will be refunded 90%of the purchase price within 5 working days.
  • Door-to-door delivery charges are non-refundable.
  • For further information, read our TERMS & CONDITIONS in full.

What is the restocking fee?

If you decide to return a product that is not faulty, we will charge 10% restocking fee of the sale price.

Return shipping fee

Any shipping costs paid by you or charged to you are non-refundable.

Shipping Restrictions

Shopping in Australia

The  https://petkitaustralia.com.au sells and ships items only within Australia.

We do not support shipping items in a single order to multiple shipping addresses.

ITEM IS DAMAGED / FAULTY / WRONG / MISSING AN ITEM

Please provide us clear pictures of any damaged, faulty or wrong products / clear description of the missing part and contact us via email – info@petkitaustralia.com.au, along with any details of your purchase, for an exchange or refund within 14 days.

Please allow 2 business days for a response from our Customer Service team.

CHANGE OF MIND POLICY

If you are unhappy with your purchase, we will accept exchanges or refunds for items that are still in their original condition within 14 days of receiving your order. Please note that a 10% restocking fee will apply.

CANCELLING YOUR ORDER

We’re really quick at packing your order up which means we can’t cancel once you’ve placed it. However, you are allowed to change the delivery option and delivery address within 2 hours after completing your order. Please contact us as soon as possible for any alternation – via info@petkitaustralia.com.au / 1300 157 708

Refunds

Once we have received and inspected your return, we will notify you and let you know if the refund has been approved. If your return is approved, showing the return product is non-faulty, a restocking fee will be charged and you will receive a refund in the form of 90% original payment. Please keep in mind that it will also take some time for your bank or credit card company to process and post the refund. Please allow 3-5 business days for the refund to be fully processed.

If you have any further questions on how to do this please reach out to our customer support team at

Phone: 1300 157 708

Email: info@petkitaustralia.com.au

Address:
PO Box 605
Ermington NSW 1700
(If using AUSPOST for sending, please use this address for receipt.)

Suite 605
27 Betty Cuthbert Avenue
Ermington NSW 2115
(If using courier companies other than AUSPOST for sending, please use this address for receipt, otherwise the PO BOX will reject the delivery.)

Scroll to Top