Check Coverage

At PETKIT Australia, we stand behind the quality of our products and are committed to providing reliable support for our customers. This warranty policy applies to PETKIT products purchased in Australia and operates in accordance with the Australian Consumer Law (ACL).

Warranty Coverage

All genuine PETKIT products purchased from PETKIT Australia or authorised resellers include a 12-month manufacturer’s warranty from the date of purchase, covering defects in materials or workmanship during normal household use.

A valid proof of purchase is required when requesting warranty support and may include a receipt, invoice, or order confirmation showing the purchase date and retailer.

Extended Warranty on Selected Products

Selected PETKIT products include an extended 24-month warranty.

This applies to products purchased outside Mainland China on or after 1 January 2025.

Eligible models include:

Automatic Litter Boxes

• PETKIT Pura Max 2
• PETKIT Purobot Max Pro / Max Pro 2
  
• PETKIT Purobot Ultra
  
• PETKIT Purobot Crystal Duo

Smart Feeders

• PETKIT YumShare Solo / Solo 2 (with camera)
• PETKIT YumShare Dual Hopper / Dual Hopper 2 (with camera)

Water Fountains

• PETKIT EverSweet Ultra

Warranty coverage may vary depending on the product model and date of purchase.

Warranty Support

If you experience an issue with your PETKIT product, please contact our support team with:

• Proof of purchase
• Product model and serial number (SN)
  
• A brief description of the issue

Photos or videos may be requested to assist with troubleshooting. Many operational issues can be resolved through basic setup adjustments, maintenance checks, or troubleshooting steps.

If a defect covered under this warranty is confirmed, PETKIT Australia will determine the appropriate remedy, which may include repair, replacement, or refund, in accordance with Australian Consumer Law.

If your unit needs to be returned, please wait for return approval and clean the unit beforehand. Units received unclean may incur a $40 cleaning fee. See our Return & Refund Policy for details.

Warranty Exclusions

This warranty does not cover issues resulting from:

• Normal wear and tear
• Misuse, improper operation, or neglect
  
• Failure to follow product instructions or maintenance guidelines
  
• Accidental damage or impact damage
  
• Unauthorised repair, modification, or disassembly

Consumable Parts

Certain components used with PETKIT devices are consumable items and are not covered under warranty, as they are designed to wear out through normal use and require periodic replacement.

Examples include:

• Deodorising liquids or gel refills
• Water fountain filters
  
• Waste bags or liners
  
• Mats or litter pads
  
• Brushes and cleaning tools
  
• Desiccant packs
  
• Food storage components

Regular replacement of these items helps maintain the optimal performance of your PETKIT device.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

This warranty is provided in addition to your rights under Australian Consumer Law.